Our customer service team is available to assist with products, sizing, orders, payments, shipping, cancellations, returns and refunds.
Customer Support
Email: [email protected]
We normally respond within 1–2 business days. Response times may be longer during weekends, public holidays, promotional periods or unusually busy periods.
Information to Include
To help us handle your enquiry efficiently, please include:
- Your full name
- Your order number, where applicable
- The email address used during checkout
- The product name or product link
- A clear explanation of your question or issue
- Photographs or video for damaged, defective or incorrect products
Business Address
Company：HONG KONG MOONWALKER TECHNOLOGY LIMITED
Mail：[email protected]
Address：807A, 8/F, TWO HARBOURFRONT22 TAK FUNG STREETHOM,HUNGKLNHONGKONG
Important return notice:
Do not return products to the company address without first receiving return approval and instructions from our customer service team. Unauthorised returns may be refused or delayed.