Find answers to common questions about shopping at OneLoria.

What products do you sell?

We focus on women’s clothing and accessories: off-shoulder and French-style dresses, satin slip dresses, knitwear and sweaters, blazers and trouser suits, coats and trench coats, skirts and shirt dresses, as well as leather belts, chain belts, pearl necklaces, geometric earrings and woven bracelets.

How much does shipping cost?

Standard shipping costs USD $9.99 per order unless a different amount is displayed during checkout.

How long does delivery take?

Delivery normally takes approximately 12–15 business days after dispatch. Order processing generally requires an additional 1–3 business days.

How do I track my order?

Where tracking is available, tracking details will be sent to the email address used during checkout after the order has been dispatched.

Why is my tracking information not updating?

Tracking may take several business days to update after a shipping label is created or while the parcel is transferred between carriers.

Can I change or cancel my order?

Email [email protected] as soon as possible. Changes and cancellations cannot be guaranteed after processing starts.

How should I choose a size?

Compare the bust, waist and hip measurements on the product page with a similar garment that already fits you well. Our Size Guide also lists general measurements for sizes S to XL. Most accessories are one size or adjustable.

Can I return a product?

Eligible return requests must be submitted within 30 calendar days after delivery. Products must remain unworn, unwashed, unused and in their original condition.

Who pays for return shipping?

Customers normally pay return shipping for change-of-mind returns, sizing mistakes or ordering errors. Different arrangements may apply to confirmed damaged, defective or incorrect products.

When will I receive my refund?

Approved refunds are normally issued within 5–10 business days after the returned product is received and inspected.

What should I do if I receive a damaged or incorrect product?

Email us promptly with your order number and clear photographs or video of the product, packaging and shipping label.

Are customs duties included?

Unless otherwise stated during checkout, customs duties, import taxes and local handling charges are the customer’s responsibility.

How can I contact customer service?

Email [email protected]. We normally respond within 1–2 business days.

Company：HONG KONG MOONWALKER TECHNOLOGY LIMITED
Mail：[email protected]
Address：807A, 8/F, TWO HARBOURFRONT22 TAK FUNG STREETHOM,HUNGKLNHONGKONG