Shipping Policy

This Shipping Policy explains our order processing, shipping fees, delivery estimates, tracking information and customer responsibilities.

Restricted Regions

We are also unable to accept or ship orders to the following restricted regions:

• Crimea
• Donetsk region
• Luhansk region
• Zaporizhzhia region
• Kherson region

Order Screening and Cancellation

All orders may be reviewed for compliance before processing or shipment. We reserve the right to request additional identity, billing, payment, or delivery information where necessary.

If an order is placed using an address or payment method connected to a restricted country or region, the order may be cancelled. Where payment has already been successfully collected, any eligible refund will generally be returned to the original payment method, subject to the rules and processing times of the applicable payment provider.

Customers may not use freight forwarders, reshipping services, intermediary addresses, false address information, or third-party recipients to bypass these shipping restrictions.

Policy Updates

Restrictions may change without prior notice due to changes in applicable laws, sanctions, export controls, payment provider policies, carrier availability, or operational conditions. We reserve the right to add, remove, or modify restricted destinations at any time.

The inclusion of a country or region in this list does not necessarily mean that it is subject to comprehensive international sanctions. Some destinations may be restricted because of payment, carrier, fraud-prevention, security, insurance, or operational limitations.

For questions regarding shipping eligibility, please contact our customer support team before placing an order.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully authorised. Orders are generally not processed on weekends or public holidays.

Processing may take longer during promotional periods, public holidays, inventory checks or periods of unusually high demand.

Shipping Cost and Delivery Estimate

Delivery estimates are provided for reference only and are not guaranteed delivery dates. Business days exclude weekends and public holidays.

Delivery Availability

Supported Shipping Countries and Regions

We currently offer standard shipping to the countries and regions listed below. Shipping availability may depend on the customer’s exact address, postal code, carrier coverage and applicable legal or operational restrictions.

Address and Regional Limitations

Some remote islands, military addresses, PO boxes, freight-forwarding addresses, overseas territories or locations outside standard carrier service areas may not be eligible for delivery.

The final list of available countries and regions is displayed during checkout. If a country or region cannot be selected at checkout, we are currently unable to ship to that destination.

We reserve the right to refuse or cancel delivery to an address that is unsupported by our shipping carriers, subject to elevated fraud risk, affected by trade restrictions or otherwise unavailable for operational or legal reasons.

Tracking Information

Where tracking is available, tracking details will be sent by email after dispatch. Tracking information may require several business days to update after the shipping label has been created.

Address Accuracy

Customers must provide a complete and accurate delivery address, including the recipient’s name, apartment or unit number, street address, city, state or region, postal code, country and telephone number.

We are not responsible for delays, failed delivery or additional costs caused by incomplete or inaccurate customer-provided information.

Delivery Delays

Delivery may be delayed by customs inspections, severe weather, carrier disruptions, public holidays, local delivery conditions, security checks, incorrect addresses or other circumstances outside our reasonable control.

Customs, Duties and Taxes

International orders may be subject to import duties, customs fees, taxes or handling charges imposed by the destination country. Unless otherwise stated during checkout, these charges are the customer’s responsibility.

Lost or Missing Packages

If tracking shows no meaningful update for an extended period, contact [email protected]. We may ask the carrier to investigate.

If tracking shows that a parcel was delivered but cannot be located, customers should first check the delivery address, household members, neighbours, reception areas and the local carrier office.

Company：HONG KONG MOONWALKER TECHNOLOGY LIMITED
Mail：[email protected]
Address：807A, 8/F, TWO HARBOURFRONT22 TAK FUNG STREETHOM,HUNGKLNHONGKONG