This Privacy Policy explains how HONG KONG MOONWALKER TECHNOLOGY LIMITED collects, uses, shares and protects personal information through OneLoria.

1. Information We Collect

  • Name and contact information
  • Billing and delivery addresses
  • Telephone number and email address
  • Order and transaction information
  • Customer account information
  • Customer service communications
  • Device, browser and IP address information
  • Website usage and cookie data
  • Fraud prevention and payment verification information

2. How We Use Information

  • Process and fulfil orders
  • Confirm payment and prevent fraud
  • Arrange delivery and provide tracking information
  • Handle returns, refunds and customer support
  • Maintain customer accounts
  • Improve website performance and customer experience
  • Send service messages and permitted marketing communications
  • Meet legal, accounting, tax and compliance obligations
  • Protect our business, customers and systems

3. Legal Bases

Depending on the circumstances, we process personal information to perform a contract, comply with legal obligations, pursue legitimate business interests or act with the customer’s consent.

4. Sharing Personal Information

We may share necessary personal information with payment processors, fulfilment providers, shipping carriers, hosting providers, analytics providers, fraud prevention services, professional advisers and authorities where legally required.

We do not sell personal information in exchange for direct monetary payment.

5. International Data Transfers

Some service providers may process personal information outside the customer’s state or country. Where required, appropriate safeguards are used.

6. Data Retention

We retain personal information for as long as reasonably necessary to complete orders, provide support, maintain business records, prevent fraud and meet legal obligations.

7. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Customer Privacy Rights

Depending on applicable law, customers may have the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent
  • Request a portable copy of certain information
  • Appeal or complain to an applicable privacy authority

9. Marketing Communications

Customers may unsubscribe from promotional emails using the unsubscribe option in the message or by contacting us.

Necessary transactional communications regarding orders, payments, security or policy updates may still be sent.

10. Children’s Privacy

Our website is not intentionally directed to children who are not legally permitted to make online purchases. We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical or operational changes. The latest version will be published on this page.

Company：HONG KONG MOONWALKER TECHNOLOGY LIMITED
Mail：[email protected]
Address：807A, 8/F, TWO HARBOURFRONT22 TAK FUNG STREETHOM,HUNGKLNHONGKONG